Payments Policy
This Payments Policy outlines the financial terms and conditions governing our 1:1 mentoring services. By booking a mentoring session with Positive Pathways, you agree to adhere to the terms set forth in this document.
1. Booking & Invoicing
To ensure proper scheduling and commitment, Positive Pathways operates on a pre-payment structure for all 1:1 mentoring sessions:
- Upon booking a mentoring appointment, the customer will receive an official invoice from Positive Pathways.
- The invoice must be paid in full before the appointment is formally confirmed. Unpaid bookings remain tentative and subject to cancellation or release to other clients.
2. Payment Platform
Positive Pathways has chosen PayPal as its primary payment platform. All invoices will be issued through PayPal, and all client payments must be processed using this platform. Refund transactions, when applicable, will also be issued back to the original PayPal funding source.
3. Cancellation & Refund Policy
We recognize that unforeseen events can arise. If you need to cancel a scheduled 1:1 mentoring appointment, your refund eligibility will be determined based on the time notice given prior to the scheduled start time:
More than 24 hours prior to appointment - 100% Refund - Within 5 working days
Less than 24 hours prior to appointment - 50% Refund - Within 5 working days
4. Non-Attendance (No-Show Policy)
Any customer who does not attend a scheduled mentoring appointment without first providing a formal cancellation notice will be considered a non-attender. Customers not attending a scheduled appointment without prior cancellation will not be entitled to any refund.
5. Post-Service Policy
Our mentoring sessions involve direct, real-time consultation and dedicated professional time. Therefore, no refund will be available once a mentoring appointment has been delivered.
6. Contact Information
If you have any questions or require assistance regarding invoices, payment processing, or cancelling an upcoming session, please contact Positive Pathways customer support as early as possible before your scheduled appointment.